Did you know that customers can leave reviews on your Google business page? These reviews and star ratings will be visible to people visiting your business page or viewing your business' details in search results.
With this in mind, it’s
important that you promote your business page to your customers and encourage
them to leave you a review when they’ve had a positive experience. There are a few different paths that
customers can follow to leave a review.
In this blog we’ll show
you two of the simplest ways to leave a review so that you can share the
knowledge with your customers.
First, make
sure you’re logged in to Google. Now
search for the business that you’d like to review on Google
If the
business that you’re searching for has a Google My Business page then you
should see their business information in search results. On
the right
you will see information about the business’ Google My Business page, this is
called the knowledge card. You should be
able to see a link asking you to leave a review on the knowledge card.
Simply click
the link to bring up the review window. Then give the business a star rating out of five and add any comments that
you wish about the service that you received before hitting the ‘publish’
button. Encourage your customers to talk about your products and services in
their review.
From your Google My Business page
Once you're on your business page click the pencil icon under the business logo to bring up the review window.
You could always
email a direct link to your page to your customers to make the process as easy
as possible for them.
Gaining
positive customer reviews online is very important as they give your business
more credibility. Positive customer
reviews could mean the difference between customers choosing you or your
competitor, so don’t forget to ask customers to review your business online!
We’ll cover
responding to reviews at a later date.
For more help
and advice with your digital marketing please visit our website
www.addpeople.co.uk.
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